FAQs

Shopping information

How Does the Website Work?

It’s simple to go shopping with Own Comforts – you’re just a few steps away to receiving your goods.

Browse and select your items – Select online from our huge range of household products from some of the leading manufacturers and pop them in your basket. make sure you check the specifications of the product you want (i.e. bed frame size, fridge capacity)

Choose one of the payment options:

1. Card Payment – We accept most major credit/debit cards including Visa, MasterCard, Amex, Google Pay etc
2. PayPal – You can pay for your order in full or choose to spread the cost of your purchase with “Pay later” options: PayPal Pay in 3 or PayPal instalments.
3. Other available payment options.

Delivery – Finally, once your item is ready for despatch, you will be contacted by the transport team either by phone/email or text message to arrange the delivery of your item.

Can You Take My Old Bed Away?

Unfortunately, we cannot remove mattresses, bed frames, divans or other furniture.

How Should I Prepare for My Delivery?

We recommend that you make sure there is enough space for your new product to go in- however, if you are replacing something that you already have – we recommend that you do not throw away or recycle that item until you have checked that the product you’ve received is correct and in working order.

Do I need to take out insurance for my items?

It is always recommended that everyone has the protection of contents insurance, but you won’t be required to buy it.

Delivery information

How Much Will Delivery Cost?

Delivery is free on all our items, so the price you see is the total price of the item.

When Will I Get My Order?

You will be contacted by the transport team either by phone/email to arrange the delivery of your item or by text message to confirm your delivery tracking information and timeslots for some items.

We hold high levels of stock in several regional warehouses, so we can fulfil orders as swiftly as possible. Many lines are on next day delivery, with larger items coming straight from the manufacturers within a few days.

There may be delays due to supply chain, but we always aim to deliver your goods within 2-10 working days for standard products and within 7-21 working days for made to order products (furniture and sofas).

What if my order is delivered damaged?

If your item is delivered damaged and the driver is still there, please refuse the delivery and let us know so we can arrange for a new item/items to be despatched.

If the driver has already left the premises, then please let us know regarding any damage within 24hrs either by our Live Chat service or by contacting one of our representatives on 01935 315092, or email us at info@owncomforts.co.uk

Returns

Can I Return My Product?

Yes. Within the Distance Selling Regulations, if you aren’t satisfied with your purchase for any other reason (excluding manufacturing faults or misdescribed products), and report this-in writing- within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange.

Please email us at info@owncomforts.co.uk to arrange this.

You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.

You must make sure that the goods are undamaged, not used and adequately packed- it’s your responsibility to return the product to us and to cover any associated costs.

Please see our full terms and conditions for further information about delivery and cancellations.

How Can I Return a Product?

If there is a problem with your purchase, or you would like to return it, please email us at info@owncomforts.co.uk with the details of your purchase and what you would like to return.

Please give a telephone number so a member of our customer support team can help.

Faulty Product?

Faulty items can be returned within 30 days of delivery if the product is deemed to have a manufacturing fault.

If a product develops a fault after 30 days of purchase, you may be asked to contact the manufacturers directly to discuss further. If we refer you to such a repair centre or manufacturer when you call us, please be assured that this is only in the best interest to get you up and running again.

Please email us at info@owncomforts.co.uk with full details of item and the fault you are experiencing. Please see our full terms and conditions for further information.